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cherilee A
1 reviews | Active since Nov 2015
16 Mar 2019, 21:58
Payment allocated incorrectly
I have ordered two blankets and made payment the same day ,yet I see the payment was allocated as an installment and not cash payment . Can someone from the call center call me and urgently rectify this as it may cause my order to be cancelled if the payment is not allocated correctly
Helpful (0)
Replies (2)0
Replies (2)
Homechoice's replyOfficial
18 Mar 2019, 08:16Hi Cherilee.
We’re so sorry we let you down. One of our staff members will contact you shortly.
Speak to you soon,
Lee-Ann
We’re so sorry we let you down. One of our staff members will contact you shortly.
Speak to you soon,
Lee-Ann
Best regards,
Homechoice's reply18 Mar 2019, 08:16
Official
Hi Cherilee.
We’re so sorry we let you down. One of our staff members will contact you shortly.
Speak to you soon,
Lee-Ann
We’re so sorry we let you down. One of our staff members will contact you shortly.
Speak to you soon,
Lee-Ann
Best regards,
cA
cherilee A's updateReviewer Update
18 Mar 2019, 13:47was told this morning that the funds were moved over however only the one order shows processed and the other awaiting payment , I called again after I received an email saying I still need yo make a payment. The agent I spoke to hardly gave me chance to explain why I'm calling ,I think it's a thing where agents speak over customers at home choice. Can I just get confirmation that both payments were allocated for my 2 orders please
cA
cherilee A's update18 Mar 2019, 13:47
Reviewer Update
was told this morning that the funds were moved over however only the one order shows processed and the other awaiting payment , I called again after I received an email saying I still need yo make a payment. The agent I spoke to hardly gave me chance to explain why I'm calling ,I think it's a thing where agents speak over customers at home choice. Can I just get confirmation that both payments were allocated for my 2 orders please