paying un existing phone.

<p>Last year I bought a cellphone from Home choice for my daughter, phone started to give her a problem within a year after being purchased, things even got worse early this and the phone went completely blank and they told me that the software needed an upgrade of which only them can assist with that because it is "their" software, I cannot get it anywhere else,.. I was told that I should pay the access fee of R250 which I was not advised that it has an expiry date & due to problems I could not pay it in time, however I made sure that they did get their monthly installments, so on Friday 23/09 I deposited the access fee, today 26/09 I call them to ask as to when will I be getting my phones back & the consultant told me that the claim has expired and that the phones will be delivered back to me not fixed,what I don't understand is that why should I pay for a phone that is not working and when were they going to communicate with me about the expiry date and thirdly seeing that my claimed expired on the 23rd of August of which today is the 26th of September, when were they going to send the phones back if I did not call, what makes me furious even more is paying for something that will never work because I am not going to get that software anywhere, I hate to say it but home choice is not professional in this case. I can never again buy a phone from home choice and I can never recommend anyone to do so.</p>