PAYING FOR UNWANTED GOODS!!!!!

Good day, I feel very unhappy with the customer service. Last month Peter called me I told him I saw a black and white comforter set on the website, but will order it myself and he said he can do it for me, fair enough I placed the order. Afterwards I went online and saw that there was a new blk/wht set and the one I saw was no longer there so I phoned immediately (from my cellphone) but was on hold for a long time so I sent an email instead stating I can't afford the goods, they should cancel it. Two days and it was delivered. I called again and spoke to Letitia, she gave me a ref no for post office, but our post office was offline that Saturday. The next week I called and asked them to send the courier, asked 2 consultants during that week, one was Sello and the lady I spoke to was rude and in a rush, she just said the courier will come and dropped the phone. I sent a lot of emails, called in, requested call back, but nobody responded on my queries. NOW (after a month of nothing) I GET CALLS FOR COLLECTIONS!! customer service tells me it's past my 14 days, they can't do anything and there is \NO RECORD OF MY QUERIES".<br> Either we resolve this or I get a lawyer"