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AS
Adele S

1 reviews | Active since Feb 2022

30 May 2024, 17:07

Paying for items we did not receive

The worst experience!!! I am paying for items I do not have!! It has been almost 3 months and I am still waiting for my items, but Homechoice takes the debit order every month! This is *****ing! We are paying for items we STILL do not have despite NUMEROUS phone calls, hours spent at the warehouse in Johannesburg and still nothing.

Princess in Johannesburg keeps giving us the run around and eventually told my partner to go pick up the items himself in Pretoria!!!

Before this we also had to go fetch the items which were incorrect and not what we have ordered!! No one takes ownership! How do you tell a customer to drive all the way to Pretoria to fetch the stuff that we paid for to have delivered?????

This company and it's employees do not know what they are doing!!! Do not support! You pay for items you do not get!

0
Replies (3)
Homechoice
Homechoice's reply30 May 2024, 17:20
Official
Hi Adele Sutherland,We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,Riaana on behalf of the Customer Support Team
AS
Adele S's update30 May 2024, 20:18
Reviewer Update
I will be very surprised if I hear from anyone to resolve this.
Homechoice
Homechoice's reply01 Jun 2024, 11:00
Official
Hi Adele,

Thank you for your message.

Please check your emails as we have responded regarding your complaint.

Regards
Candice