1 reviews | Active since Feb 2018
Paying for goods I returned
I order 6 blankets (the Dolly(x3) and Masindi(x3) blankets) worth R 3200.00, R 1600.00 each from home-choice. However upon arrival at my place of residence on the 24 May 2017 , I realized that the blankets were only 1 ply instead of 3 ply and I decided to return all 6 of the blankets on the 25 May 2017, as I was told that the blankets were 3 ply by one of the sale lady advertising them. I went to the Post Office in North Riding ( Randburg ) and we did all the necessary documentation required for returning goods and I paid for the insurance for all the blankets and everything I received from Home-Choice. From then I thought that the blankets were returned and on their way to Cape Town, and the post office consultant that assisted me with all the process told me to wait 2 weeks for a respond from Home-Choice. On the very same day, I sent an email to Home-Choice letting them know that I have returned their goods, as they were not what I purchased with all the slips I got from the Post Office attached on my email. After waiting for 2 months, only in August I received an sms from Home-Choice starting that I am owing them an amount R3200.00 plus interest, as I haven't paid them and if I don't pay it by the end of the month(August), I would be facing legal implications. I decided to start paying for the blankets that I returned and I have been paying since then. In the same month I went back to the Post Office to find out why am I receiving calls and messages from Home-Choice everyday starting that they haven't received the returned parcel and I must paid by the end of August and the Post Office manager told that they will investigate and we filled an investigation document for lost goods. So far I have paid home-choice R 2237.82 in total as I was afraid of being blacklisted.
kindly assist me in tracing my goods and I would like Home-Choice to refund me my R 2237.82 and the rest to settle the balance and closed that account, as I was a first time buyer and the experience of having to pay for things that I don't have, has and is still traumatic for me. Angry client.
Good Day Irene
We acknowledge your posting, and would like to apologise for the inconvenience. Be assured that your posting is receiving urgent attention.
One of our staff members will be in contact with you shortly.
Regards
Sandisiwe
Customer Support Team
Good Day Irene
We acknowledge your posting, and would like to apologise for the inconvenience. Be assured that your posting is receiving urgent attention.
One of our staff members will be in contact with you shortly.
Regards
Sandisiwe
Customer Support Team
Good Day Irene Ntombifuthi Masilela
We acknowledge your posting, and would like to apologise for the inconvenience. Be assured that your posting is receiving urgent attention.
One of our staff members will be in contact with you shortly.
Regards
Lee-Ann
Customer Support Team
Good Day Irene Ntombifuthi Masilela
We acknowledge your posting, and would like to apologise for the inconvenience. Be assured that your posting is receiving urgent attention.
One of our staff members will be in contact with you shortly.
Regards
Lee-Ann
Customer Support Team
