patience running thin

Priscila Lupuwana writes :<br> <br> July 2015 i called homechoice and reported my phone faulty. one of your agents took down my daughter's details as i was going on holiday in the eastern cape. i gave the agent all info she required and she promised me that the phone will be picked up at my daughter's work place in 10 days.<br> i was surprised to come back after two weeks to find that the phone was still not picked up by homechoice.<br> i took it upon myself and called and the agent apologised and assured me that she had escalated my matter and phone would be picked up friday 21-08-2015.<br> she told me her manager was coming the following day...i was surprised that a big company like homechoice only had one manager to handle 'escalations'...but that is beside the point.<br> as i write this the phone is still in my posession...unrepaired...unpicked up.<br> i had to call again today....and more promises were made.<br> is this how your problems are resolved? a looooong dreadful process?<br> where is the customer service?<br> <br> i have been a loyal client for years and am very disappointed with the lack of resolve homechoice is proving to award my.<br> <br> at this point i am wondering how many more months will i have to wait?