TM
Thilivhali M

1 reviews | Active since Jun 2022

20 Jun 2022, 10:57

Pathetic unprofessional service

Wow, speak of unprofessionalism , lack of knowdlge and disregard for customers in tough times like this, Home choice is number 1 on messing customers around and i give them 5 stars for lack of service, I order a 11 piece d=bedroom set on the 18 of April, only 6 piece was delivered, a day after delivery i phoned and informed them, its been up and down with me calling them daily to get this resolves, eventually a cancelled the entire order and they came and collected the wrong items they collected. I then noticed they were not crediting what they collected, when i phoned this morning, they now telling me of an avidafit this is only mentioned 2 months down the line after the endless phone calls I have made to them and non of the agents ever bothered to inform me of this.HOMECHOICE IS VERY UNPROFESSIONAL and I can tell they are used to making money by robbing people, my experience with them is horrifying and I would never recommend anyone to have any dealings with them. They must also try and invest money in getting their employees fami**** with their processes , for the past 2 months i dealt with them, i can tell your their employees are clueless of what their doing

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Replies (1)
Homechoice
Homechoice's reply20 Jun 2022, 11:29
Official
Hi Thilvhali.

We’re very sorry to hear about the poor service you experienced.

 Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

We  will be in contact with you shortly to assist in resolving the issue.

Thank you.
Homechoice