MS
Michael S

1 reviews | Active since Oct 2012

28 May 2015, 11:52

PATHETIC!!!! STAY AWAY!!!!

I had an order they could not supply me with!!!!! The order I had was an 19 piece (Erin) bedroom set and extra 5 piece reversible curtain set (Erin) and bathroom set (Roxanne) so they posted the bathroom set and 5 piece certain set (Erin) I had to wait 2 weeks for the 19 piece bedroom set no stock. 4 weeks later they phoned and said I must take another bedroom set that looks similar so I did but now I have an curtain set that does not match the bedroom set I posted the certain set 13 May with tracking. I phoned today to inquire about the package I posted will the call agent tell me that everything has been sent yes the 19 piece and then she said I have to place an another order?? Then I start getting actuated and she will raise her voice to me client service my ..... ask to speak to an supervisor no they all are meeting no supervisor.<br> Will never do business there again and will make sure everybody I know won't do business with Home Choice ever again.<br> Michael<br>

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Replies (1)
Homechoice
Homechoice's reply28 May 2015, 12:15
Official
Hello mike01,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team