Pathetic service towards *****

Someone opened an account on my I.D number by home choice in august 2018 and i was unaware of the account and when i wanted to get credit i was not allowed to get credit so i checked on my credit report why not and came across a home choice account on my id number which in fact is identity theft first of all and i want answers how can they give credit to someone not knowing it is that person or even follow up on it

yes understand it is very difficult to identify thousands of people every day

but some system must be put in place for preventing identity theft or even *****

so after i found out that there is an account by home choice i immediately phoned them and gave my id number and my name and basically all my details and didnt even say a word that this is not even the same name as on there system

its a guy called terry so not my name similar but not my name

so i am honest i did lose my temper and went off out of anger

but asked for them to resolve the issue

i did send my documents stating that this account is not mine by giving then my copy of id prove of residents and a affidavit from the police station

this account was made in hammanskraal and i live in hoedspruit and havnt been out the province since i moved here in February

now they have finalized the revolving account that is not mine but havnt sent to transunion for an update yet they gave a date when it will be sent to transunion but every time i phone there is a problem they dont have all the documents of the warehouse yet so they pros-pone every time with a week and i can not do anything about it transunion cant help me because they havnt received a request to update my account yet i phone them almost every day but nothing happens

yes it is out of my hands but something must be done about this because i am getting very impatient about this whole situation!!!!!!!!!!!

its pathetic service, really