cM
charity M

1 reviews | Active since Mar 2014

22 Dec 2016, 18:23

Pathetic service stil at homechoice

<p>I logged a complaint this morning with homechoice,Amy David gave me a call n said it will be sorted out,yet again she promised something that can't be delivered from homechoice after her call u still received 5 calls from different agents of collections at homechoice for a parcel that was not complete,she said they will give me a new billing which I must start paying on Feb 2017,I even asked her to send what she promised in an email,she first sent me a wrong statement which did not have my name and address on it,then she sends me same statement that I still not amended,Nozipho was the last agent who called me at 18:10,I am tired of their endless calls can someone really get service at homechoice and this is the very last time I am doing business with homechoice...they are worse...my colleagues did warn me about how they treat customers I was just crossing my fingers that my story will be different but it turned out to be worse scenario on record...I just can't believe</p>

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Replies (1)
Homechoice
Homechoice's reply23 Dec 2016, 08:18
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team