Pathetic Service & Poor Quality of Mattress Purchased

I am still awaiting feedback or as your consultant advised in the last email correspondence "Dear Miss. R Kemp,

Thank you for your email.

I do apologise for the inconvenience caused. I have requested another assessment as that is the process with this you can advise the assessor accordingly.

If you have any further inquiries please do not hesitate to call ********** 324 where one of our friendly consultants can assist.

Kind Regards, N. Har****" -This email was dated 26 October 2018.

I find it annoying that I have not been contacted regarding my complaint of your poor quality mattress (Restonic aireloom classic mattress) for a re-assessment. I purchased this for my mother just last year on 22 December 2017 and she has to bare the cost with her backache. The mattress became dented just after a few months of purchase and was replaced in June 2018. I find it disappointing and totally unacceptable that this replacement mattress is dented as well as it sinks in when laying or sitting on it.

For a repayment with interest of R6361.27, surely I could have purchased a better quality product elsewhere! Choose a different supplier because I have a Restonic Mattress that I purchased elsewhere for the past 2 years has not given me any problems. Refund my money and fetch your pathetic mattress so that I can purchase elsewhere.