Pathetic service - Paid Up Accounts still get handed over

Pathetic service! Initially when I took the homechoice account thinking they are a honest entity I had app**** for the insurance option knowing I will be in a good position with this company should any negative financial impacts happen to me the future.

I was retrenched last year and app**** to use the insurance benefit which only paid R2.35 a month to a balance of R138! A year later I get calls stating I am in arrears of R166 which I paid the full amount and extra R167. Today I get a message I am handed over and the amount is nowR208, so after been told by the agent on Friday the amount to pay is R166, in matter of 2 days this balance grew R42 interest! Day light ******* especially in the economical crisis we are facing! Once again I call homechoice and the agent I spoke with at first clearly was not trained! I was told that I app**** for some debt review and she does not have proof of my application and does not know how I was handed VVM I should call them, because her system shows this was paid up! I called VVM and I was told the account was handed over yesterday and they don't understand why did the agent say that because on their side they have no record of any debt review application! I called home choice back, spoke to Natasha who tried to retrieve the paid up letter and could not which she did mention that she will liaise with her team leader. I should also call the legal department to inform them that I paid the the final balance and that they should retrieve and close on their side. I have called twice already and it seems as if their legal team does not work!

Pathetic way of treating clients! I will never recommend anyone to use their services!