BT
BUSISIWE T

1 reviews | Active since Feb 2019

20 Feb 2019, 09:27

PATHETIC SERVICE, NOT TREATING CUSTOMER WELL.

PATHETIC SERVICE, NOT TREATING CUSTOMER WELL.

they phoned me in November and offered me bedding that was on special by then, they advised me that i will get the order within 2 weeks, and i have not received the order even today by they are billing me so something i did not get, they sending me statements showing that am owing them amount that is close to R5000, When i phoned them to follow up they sending me up and down promise to call me back but they never kept their promise. i phoned again and there was no feedback i requested for the order to be cancelled and they told me they can not cancel it and they have the audacity of billing me for something i did not get. i phoned again today and spoke to LIzeka and i requested to speak to a manager she placed me on hold for 10 minutes not getting back at me.

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Replies (1)
Homechoice
Homechoice's reply20 Feb 2019, 09:48
Official
Hi Busisiwe.

 We’re very sorry we let you down. Before we dive in and resolve this for you we need your ID number and your account number. 

Please email this information to *** and one of our team members will be in touch today.

We apologise for any inconvenience this may have caused you.
Lee-Ann