1 reviews | Active since Aug 2017
Pathetic service from Homechoice
I ordered a set of duvet on the 31st July 2017 everything was finalised that I'd receive my order in 7-14 days. on the 17th August I decided to call and I spoke to Kabelo Madiba, ref number ********** 8 who told me that they're out stock, my order hasn't been dispatched.
after full 17 days nobody bothered to call me and advise that they're out of stock. If I had not called I was going to wait forever.
I then requested the order to be cancelled and remove my details from their data base which he refused to do. I asked to speak to a manager and he said there's no manager.
I am disgusted by such terrible service. I really needed this duvet cover set but not with such bad service. Homechoice is PATHETIC
Dear Sir/Madam
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Dear Sir/Madam
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Good Day Sir/Madam
Thank you for raising your enquiry with us on the Hello Peter forum.
Please accept our sincere apologies for your unfortunate experience.
For us to successfully address your enquiry please provide us with your Identity number or HomeChoice account number. Kindly make sure that you select private reply when sending the details, as we are unable to view your contact number.
Kind Regards,
Customer Support Team
Good Day Sir/Madam
Thank you for raising your enquiry with us on the Hello Peter forum.
Please accept our sincere apologies for your unfortunate experience.
For us to successfully address your enquiry please provide us with your Identity number or HomeChoice account number. Kindly make sure that you select private reply when sending the details, as we are unable to view your contact number.
Kind Regards,
Customer Support Team