JdF
Jean-Pierre des Fontaine
1 reviews | Active since Jun 2013
18 Jan 2021, 10:29
Pathetic service
Ridiculous to say the least. Very quick to debit your account and impossible to get a refund. Full of excuses and "delays" without any communication. Will never deal with them again.
Helpful (0)
Replies (2)0
Replies (2)
Homechoice's replyOfficial
18 Jan 2021, 10:47Hi Jean.
We’re so sorry we let you down. One of our staff members will contact you shortly.
Speak to you soon,
Homechoice
We’re so sorry we let you down. One of our staff members will contact you shortly.
Speak to you soon,
Homechoice
Homechoice's reply18 Jan 2021, 10:47
Official
Hi Jean.
We’re so sorry we let you down. One of our staff members will contact you shortly.
Speak to you soon,
Homechoice
We’re so sorry we let you down. One of our staff members will contact you shortly.
Speak to you soon,
Homechoice
JdF
Jean-Pierre des Fontaine's updateReviewer Update
19 Jan 2021, 13:44Nothing has changed except the excuses.
Call reference ***0, *** and *** refers.
10:43 yesterday I was promised a call to clarify matters within 30 minutes. Thank goodness I wasn't holding my breath in anticipation. Over 2 hours later I called again to only then get a call from the finance people. I was assured that my refund had been processed and would reflect by this morning.
Apparently it takes 7 working days for funds to reflect in a bank account???? My experience is a maximum of 72 hours NOT 7 WORKING DAYS.
Refund still does not reflect so I called again this morning at about 11:00. Was promised a call back within minutes as soon as the team leader/ supervisor/ or whoever was finished with her call. Not surprised that I am still waiting.
Every call is a new excuse, ranging from a delay, to a 7 to 14 working day bank processing period (I suggest the bank take this up as they are making you look bad and the cause of their problems) to missing bank statements.
The latest excuse is the team leader could not take my call (at 13:20) due to covid restrictions?????
Homechoice, I will now be on this platform and any other consumer platform I can find twice a day until this matter is resolved.
Call reference ***0, *** and *** refers.
10:43 yesterday I was promised a call to clarify matters within 30 minutes. Thank goodness I wasn't holding my breath in anticipation. Over 2 hours later I called again to only then get a call from the finance people. I was assured that my refund had been processed and would reflect by this morning.
Apparently it takes 7 working days for funds to reflect in a bank account???? My experience is a maximum of 72 hours NOT 7 WORKING DAYS.
Refund still does not reflect so I called again this morning at about 11:00. Was promised a call back within minutes as soon as the team leader/ supervisor/ or whoever was finished with her call. Not surprised that I am still waiting.
Every call is a new excuse, ranging from a delay, to a 7 to 14 working day bank processing period (I suggest the bank take this up as they are making you look bad and the cause of their problems) to missing bank statements.
The latest excuse is the team leader could not take my call (at 13:20) due to covid restrictions?????
Homechoice, I will now be on this platform and any other consumer platform I can find twice a day until this matter is resolved.
JdF
Jean-Pierre des Fontaine's update19 Jan 2021, 13:44
Reviewer Update
Nothing has changed except the excuses.
Call reference ***0, *** and *** refers.
10:43 yesterday I was promised a call to clarify matters within 30 minutes. Thank goodness I wasn't holding my breath in anticipation. Over 2 hours later I called again to only then get a call from the finance people. I was assured that my refund had been processed and would reflect by this morning.
Apparently it takes 7 working days for funds to reflect in a bank account???? My experience is a maximum of 72 hours NOT 7 WORKING DAYS.
Refund still does not reflect so I called again this morning at about 11:00. Was promised a call back within minutes as soon as the team leader/ supervisor/ or whoever was finished with her call. Not surprised that I am still waiting.
Every call is a new excuse, ranging from a delay, to a 7 to 14 working day bank processing period (I suggest the bank take this up as they are making you look bad and the cause of their problems) to missing bank statements.
The latest excuse is the team leader could not take my call (at 13:20) due to covid restrictions?????
Homechoice, I will now be on this platform and any other consumer platform I can find twice a day until this matter is resolved.
Call reference ***0, *** and *** refers.
10:43 yesterday I was promised a call to clarify matters within 30 minutes. Thank goodness I wasn't holding my breath in anticipation. Over 2 hours later I called again to only then get a call from the finance people. I was assured that my refund had been processed and would reflect by this morning.
Apparently it takes 7 working days for funds to reflect in a bank account???? My experience is a maximum of 72 hours NOT 7 WORKING DAYS.
Refund still does not reflect so I called again this morning at about 11:00. Was promised a call back within minutes as soon as the team leader/ supervisor/ or whoever was finished with her call. Not surprised that I am still waiting.
Every call is a new excuse, ranging from a delay, to a 7 to 14 working day bank processing period (I suggest the bank take this up as they are making you look bad and the cause of their problems) to missing bank statements.
The latest excuse is the team leader could not take my call (at 13:20) due to covid restrictions?????
Homechoice, I will now be on this platform and any other consumer platform I can find twice a day until this matter is resolved.