Pathetic Service & Delivery

I am sending you guys this after numerous calls to your contact center.

I had placed an order on the 17-12-2022 I received a call from one of your consultants who completed the order and promised that it would be delivered. Today is the 28-12-2022 I have not received a waybill number nor have i received delivery of my order which I had purchased. I have been calling into the contact center and I have been sent from pillar to post trying to figure out where on earth is my parcel.

The 1st consultant told me that the order was picked up by the courier on the 20th, i asked her for the waybill number for tracking and she provided me with the PSF order number. I then asked her for the name of the courier she said that she could not tell me as it was a private courier, and she does not know who they are.

The 2nd consultant told me that it was picked up on the 20th by the courier and that it is delayed, I asked her for the courier's name she advised me that it was FNF courier. I contacted the courier company quoting my order number and they advised me that they cannot assist me because they do not work with order numbers, they need an HCM tracking number.

3rd consultant, I called back into the contact center requesting for a tracking number and the consultant tells me that the HCM number is given by the courier and not home choice where the courier tells me something else. I got really frustrated on the call and asked her when will the parcel be delivered as I have been waiting over a week now guess what she drops the call on me. No callback to assist, no remorse nothing I have been dealing with useless consultants who do not know how to do their job or if they do, they clearly do not have any product knowledge. It is frustrating being thrown from pillar to post being a customer and I am sure you would not like this to happen to you guys.

Can I please get a call from a manager with accurate information on my order and not another bull**** story.