Pathetic Service

I have made an order of 2 combo blanket and I have ask the lady to make order separately unfortunately she did not.i have made a payment of 1 combo in May 20, second combo June 2020. When I do follow up unfortunately blanket that I have ordered is out of stock. The customer service lady Christell advise me that she can give me different blanket with the same amount with the special that was running in May of no delivery cost of which I agree. When she amend my order I was owing the 470.00. I have complaint to them Lee-Ann Peterson she insisted that I need to pay and I have explained to her what happened and I have ask her to call so that I can explain to her what happen she did not. I did a follow up and I spoke to Christel and she promised she will call me on the 14 July unfortunately I did not receive a call. Today I receive an sms that my order is cancelled what type of service is that. I still need my blanket with the same price that I have order.