MZ
Marlie Z
1 reviews | Active since Feb 2024
27 Feb 2024, 12:12
Pathetic service
If I could have given 0 stars I would have. Writing on behalf of my mom, who ordered linen on the 29th of January. Up to this day, 27 February they just continue to tell het the parcel is with the couriers. We asked for a refund on the 19th of Feb, now longer than a week, still no refund as well!!! Refunds supposed to take 3-4days. Overdue!!! No parcel No refund!!! What can we do! Those people are pathetic! Sadly, we did not read review before ordering…
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Replies (3)0
Replies (3)
Homechoice's replyOfficial
27 Feb 2024, 14:01Hi Marlie,
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Homechoice's reply27 Feb 2024, 14:01
Official
Hi Marlie,
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
MZ
Marlie Z's updateReviewer Update
27 Feb 2024, 16:00Great. Just another generic reply. Just Like all the emails. SOLVE THIS NOW!!!!!!!!! Your service is pathetic. Your call center agents and customer service agents are useless and ****y and we are not making any progress!!!
MZ
Marlie Z's update27 Feb 2024, 16:00
Reviewer Update
Great. Just another generic reply. Just Like all the emails. SOLVE THIS NOW!!!!!!!!! Your service is pathetic. Your call center agents and customer service agents are useless and ****y and we are not making any progress!!!
MZ
Marlie Z's updateReviewer Update
27 Feb 2024, 18:50Yet another day has gone by. Still no one contacted her, still no resolution.
MZ
Marlie Z's update27 Feb 2024, 18:50
Reviewer Update
Yet another day has gone by. Still no one contacted her, still no resolution.