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Nkhensani N
1 reviews | Active since Aug 2019
19 Dec 2023, 14:26
Pathetic service
I placed an order online from Homechoice on the 24th of November 2023.I was advised that the items would be delivered within 14 days.I phoned homechoice first week of December and was told the goods were with the courier company Ekasi couriers when I phoned them they advised that they could only track the item with a waybill number which I did not have at the time.Today when I phoned Homechoice I was informed that the items were delivered on the 1st of December .I then asked to speak to a manager/supervisor and was told they are in a meeting .I did not receive anything from Homechoice ,I work from home so I am always available and nothing was delivered to me ,yet debit order has gone through my account for the goods.
Helpful (0)
Replies (2)0
Replies (2)
Homechoice's replyOfficial
19 Dec 2023, 14:55Hi Nkhensani.
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Kind Regards.
Homechoice
Homechoice's reply19 Dec 2023, 14:55
Official
Hi Nkhensani.
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Kind Regards.
Homechoice
NN
Nkhensani N's updateReviewer Update
09 Jan 2024, 13:28No one has contacted me concerning the items that I never received from Homechoice. I have been phoning Homechoice weekly regarding the issue with the items that were not delivered and all I keep getting is that they have logged query .I phoned the call center today and I spoke to an agent by the name of Mavuso,he informed that a query had been logged to the dispatch helpdesk but this query was out of SLA and had not been attended to ,I asked him to speak to the manager he advised that she would call me back ,I am still waiting. He also mentioned that the matter has not been referred to the ***** department ,which should be the case since my signature was forged when the goods were allegedly delivered. I am disgusted at the manner in which Homechoice has handled my issue, clearly the courier company that you are using has employed a bunch of *******, and you are not even bothered .
NN
Nkhensani N's update09 Jan 2024, 13:28
Reviewer Update
No one has contacted me concerning the items that I never received from Homechoice. I have been phoning Homechoice weekly regarding the issue with the items that were not delivered and all I keep getting is that they have logged query .I phoned the call center today and I spoke to an agent by the name of Mavuso,he informed that a query had been logged to the dispatch helpdesk but this query was out of SLA and had not been attended to ,I asked him to speak to the manager he advised that she would call me back ,I am still waiting. He also mentioned that the matter has not been referred to the ***** department ,which should be the case since my signature was forged when the goods were allegedly delivered. I am disgusted at the manner in which Homechoice has handled my issue, clearly the courier company that you are using has employed a bunch of *******, and you are not even bothered .