Pathetic Service and Wrong Account Information
<p>I ordered bedding from Homechoice and I returned it on the 20th together with a free gift that I received and when I look at my account details Homechoice have decided to bill be for the gift as they claim I did not return it. I semt the return slip twice to them but my account is still billed. I have contacted their call centre to rectify the issue but it seems as if it will not be rectified.I am now going to search for the CEO contact details and see if she cannot be able to assist.</p>
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team