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CF
Cyber F

1 reviews | Active since Aug 2012

16 Oct 2017, 15:21

Pathetic Service and Pathetic Quality products.

I purchased Contessa products some time ago and finally got around to using it a short while ago. Within a week the diamonds started falling off the duvet set and a short while later the duvet ripped without any pressure being put on it. I have sent Homechoice numerous emails regarding this with no response what so ever. I called the call center and spoke to someone that only follows what a book tells him. He said that the product needs to be sent back via the postal service in order for you to check it. I get that the product needs to be checked by you but I refuse 100% to send the product via post office, I paid a delivery fee to get the product to me, I expect you to send a courier to collect the product. It also goes without saying that I do not wantthe same inferior quality back. Please sort this out as soon as possible

0
Replies (5)
Homechoice
Homechoice's reply16 Oct 2017, 15:26
Official

Good Day Chenoa,

We acknowledge your posting,

and would like to apologise for the inconvenience. Be assured that your posting is receiving urgent attention.

One of our staff members will be in contact with you shortly.

Regards

Monique

Customer Support Team

CF
Cyber F's update19 Oct 2017, 08:27
Reviewer Update
So, just an update to let everyone know how Homechoice operate towards their customers. As said in my original post, i sent numerous emails with no response. After my hello peter I finally got a response from them replying to ine of my original mails that never got a reply. I was finally contacted by on of the agents Sandisiwe Sileku, I told her my whole story, asked them to sort out the problem or let someone senior contact me, she phoned me back saying that the problem has been solved and informed me that it was all sorted now. I was happy with the service she gave specially that the problem was close to being resolved. She asked if I can rate her service after the call, I rated her service as good and Homechoice obviously bad, due to experience. Then the most disgusting thing happened, as soon as I gave her the good rating, she phoned back some time later stating that they made a mistake and cannot solve it. I told her seeing that she told me it would be sorted and now that I know it can actually be sorted, they must just do it and Ill await feedback from her. To date I still have not received anything back. Homechoice, can you for once be Pro Customet and not just Pro Money and having pathetic service. I eagerly await your next response and promises.
CF
Cyber F's update21 Nov 2017, 16:49
Reviewer Update
Still waiting for feedback from this. Item was collected but havent heard anything back.
CF
Cyber F's update28 Nov 2017, 12:55
Reviewer Update
This is the one of the worst businesses in the entire world. The item was returned and now no feedback whatsoever. So now only do you not only sell inferior quality products, You dont even have the decency to give feedback after taking something that I paid for. Your company should be listed as training for other service providers on what NOT to do when it comes to customers.
CF
Cyber F's update17 Mar 2018, 11:48
Reviewer Update
Homechoice picked up the damaged product after a long time waiting for them. They then took their sweet pathetic time to advise whats gonna happen next, I finally sent a message and told them to return a better quality item. They did so again after taking the longest time, I got the item back and guess what, it looks like the same item i returned in the first place just pathetically stitched. And showing signs that it will definitely tear at other places aswell despite not being used once. People need to stop supporting this type of poor service. I regret the day I bought anything from this place.