Pathetic service 😡😡😡

My name is Sikelelwa . My ID no ***. Contact no . ***I placed an order on the 7 th of June I’ve been tracking my order since then the status was that my order has been handed to the courier . This week when I was checking the status it was order returned . How ridiculous. What a pathetic service after waiting for so long for my order 😡😡😡😡. Yesterday the25th I went to your branch in Johannesburg Rissik street where my order was supposed to be delivered to find out what happened? I was told they don’t have an idea of what happened as their cape town head office is responsible . They wanted to place an order again and told me that I’ll need to top up the money because those items are no longer the same price 😳😳😳 i told them am not gonna takeout any money from my own pocket as that was the price or the amount I used to place my order . They said there’s nothing they can do about this issue . I then asked for a refund to give my money back they said their cashiers do not have cash . Guys how do you treat your long time customer like this 😡😡😡I am so disappointed😡💔