Pathetic service

I have returned my order to home choice on the 20/05/2019. No correspondence received from home choice. I have followed their frustrating return procedure and have now I am getting the run arounds when I need a refund.

Firstly I was told I only sent an email and attached my ID only. After re sending the email again, my banking details were updated. After 2 weeks I make a follow up and spoke to a pathetic **** and an *********** person by the name of Tasmeen who did not even bother to check my account before attending to my query.

This lady **** to me and said there is no team leader or manager on duty as they have knocked off already. After insisting she puts me thorough to the team leader.

My biggest concern and frustration is the fact that I have to wait for more than 60 days for homechoice to process my refund. I have sent their items via the post office as per their process and now they can't go to the Cape mail hub to fetch the item so they can process my refund.

If homechoice doesn't need business anymore they must just close down and stop with this poor service. You wait ages for your order to arrive after you have paid them CASH and still expect you to wait until Jesus comes back for your own money.

Worst of all the agents don't even have work emails. Pathetic is their name