Pathetic service

Good day,

I called a while back and I have not been contacted again yet. I received the microwave in the order but not the duvet. I called to follow up and was told my order was cancelled. When I queried when it was cancelled and by whom, I was told it was cancelled because you had no stock. When I placed my order on 21 May 2019, you had stock. According to the lady I spoke with, my order was cancelled on 27 May 2019. I received NO COMMUNICATION to say my order was cancelled. This was supposed to be a gift for someone very important to me who is leaving so now that has been completely ruined because they will be gone by the time something else is delivered. I have been a loyal customer to Homechoice for a long time and II expect better service. Your Agent tells me that I should only receive a cancellation notification between 3 and 5 days AFTER my order has been cancelled and your Line manager tells me I should have been contacted and have had the cancellation explained to me and offered something else. NEITHER HAPPENED! I don't expect I will even receive a response to this email. If I didn't call to follow up I would have waited like an idiot for an order that was never going to come. How am I, as a loyal customer, going to be compensated for this error on YOUR part? What happened in the 6 days AFTER I placed my order which was IN STOCK when I placed but which was OUT OF STOCK and CANCELLED BY YOU 6 Days later? How is that fair to me? I want an explanation. My query number for the email I sent is 159210 and my order number is ********** 8. I am waiting

Carrie