Pathetic service

This is now getting out of hand , the Homechoice agent called me after I wrote a review last week and told me she is investigating why my order was brought back to their warehouse and she was going to call me back after 2 hrs , but upto today I have not received a call back, this is really pathetic, why don’t they just credit my account or send the order, 3 months is really a long time for me to be waiting for an order to be delivered. Worse part is that, this is baby stuff I already gave birth and I do not know what’s the way forward with Homechoice since they are not communicating. This service is really pathetic ??