pathetic service

They really have pathetic service I have order a bed set in the end of November i was inform that the bed will arrive in the next few days they send me and sms stating that they will deliver the next day and that i need to be at home I book of early at work and waited but nothing happened I then had to Contact the guy by the name of ,Neil regarding the bed he then told me that the bed is damage and that the reason it was not deliver I ask as to why they did not inform me early regarding this or even send me a sms why did I have to phone in regarding this on the 3rd December I had to call Homechoice and spoke to Lyndle regarding the matter and he advise me that it take 14 working days to get the good and that the goods is by the delivery company and that Homechoice have no information regarding this on the 10 December I called again to ask and this time spoke to Lameez regarding it was then advise the same story about the bed and that Homechoice do not know the courier company and that there is no tracking service available for me on the 17 I got a phone call to advise that the bed will be deliver the next day on the 18th December I waited again the whole day and no bed on the 20th I called home-choice again and spoke to Lameez and ask if I can speak to a manager which she advise that the manager can not answer my calls that same day I was told that the bed will arrive on the 21 December on the 21 December i called Home-choice and spoke to Abigail I advise her that Im leaving on vacation the 22 December and will be back on the 28 so she advise that if courier company told me that they dropping I will have to be home . I got some one to house sit and still pay the person still no bed came on 29 December I phone home-choice again regarding the bed and this time I wanted to speak to a manager but so far no manager is available to speak to me today on the 3rd Jan I phone them again and was told that the manager do not want to speak to me or resolve the issue how do u wait 2 months for a bed and then u have manager that *********** of doing there work as well have courier company doing your delivery but you do not have contact number or even know who the company is delivering your client goods this is so unprofessional for company as yourself