Pathetic service

This is now getting extremely frustrating, Homechoice has the most pathetic service ever, I placed an order on 22nd November, 2018, up to today I have still not received my order, they keep telling me the order is with the courier and they are not allowed to share the contact details, how pathetic is this ?, on 21st December I did a review on Hello Peter and homechoice advised me that their agent was going to contact me shortly to resolve the query, up to today I have not received any call from Homechoice, what measures are we supposed to take as your customers to get our queries attended to. I now have to take this matter up with the ombudsman , I give up on getting any assistance from Homechoice