Pathetic Service

I am utterly disappointed in my experience with Homechoice.

This was my first encounter with them and I must say I do not see myself wanting to deal with them again.

I ordered an item on 24/11/2017 which is the very same day I opened an account with them. I then sent the required documents on 27/11/2017 as I was advised to do so to avoid any delays with the delivery of my order. The order was done telephonically and address confirmed telephonically. I was advised I would receive the order within 14 working days of receipt of documents requested.

I received an sms confirming my parcel was dispatched on 25/11/2017. I then received a call from the delivery guys on 01/12/2017 stating they have arrived to deliver my parcel but on speaking to them I realized they were in the wrong area, worlds apart to be exact as they were in the east rand in Springs yet I live in the Vaal, south of JHB.

I advised them they were lost and they confirmed they would hand the parcel to the relevant person who does deliveries in the Vaal and I should receive the parcel by the following week.

Due to no contact I sent an email to ********** on 06/12/2017 asking them to advise of the location of my order. I have not received a response to date.

I was then contacted again on 18/12/2017 by the delivery company stating they are in Springs AGAIN!!!!!! I then decided to cancel my order due to this incompetence.

I sent an email to ********** explaining my disappointment and my request to have the order cancelled because I had already received emails "reminding" me to not forget to pay an item I had NOT RECIEVED!!!!!No response to my email to date.

I was then called by one of their agents asking if I received my parcel after I had sent an email requesting to cancel it. I asked the agent if their email facility was working as I was not receiving response to my emails and she said she would take 'NOTE' of my query. I then stated I am asking a QUESTION, there is nothing to take note of and she hung up.

After that MOUTHFULL, disappointment is a complete understatement for such a big company.

Thanks, but no thanks.