Pathetic service

Good day<br> <br> I have been waiting for the Manager to call me back since she promised that she is following up with my stuff ,but still nothing happened because i was told that my stuff will be posted by homechoice and I must still go around all the post office to check for my stuff as if its my problem they have delivered wrong parcel pathetic service,as I was supposed to pay my first payment at the end of September and the manager said i wont be able to pay it now i must pay the first payment when they have resolved this matter,so i will be able to pay it on the 30th of October but to my surprised i was billed for the account , so what kind of service is that they really don't care about the customers they only after the money.<br> <br> Regards,<br> Sbongile