Pathetic Service

I ordered a 17 piece Anna bedroom set on the 04th of September 2015, I received the order on the 7th of September, to my suprise I only received a comforter and 4 scattered qusions, I immediately phoned them and spoke to a call center agent who advised me that they will phone me back, indeed they did and told me I will receive the 12 items missing within 48 hours, I then phoned after 4 days as no delivery was made and I asked them what the delay could be, spoke to another agent who told me that I was suppose to fill in a dispute form , mind you its 5 days already, sent dispute form form 8 times already and no one bothers to phone and tell me when I will receive the rest of the order, it's been 3 weeks sending emails back and forth with no help, yesterday I sent it directly to a team leader's email who's name is gilion, she never bothered calling back until I sent her an email to ask why she hasn't responded to ne, the feedback I got was the disputes department will get back to me, it's been 4 weeks and I am expected to pay but I have not received my correct order.<br> I am very disappointed not to mention angry with the service I got, call center agents and leaders are useless