1 reviews | Active since Mar 2017
PATHETIC SERVICE
<p>A sales consultant from home choice had contacted me, last week, promoting a bedroom set, inclusive of bedding and curtains. However the incorrect items were delivered to me, RTT gave my neighbours to sign for the package, when their well aware third party signatures are not allowed and my account was debited, even though I returned the package whilst I was within my cooling off period. I called the customer care number and was advised my account will be refunded, the agent I spoke to confirmed my banking details and assured me, of my refund. Yesterday, I received notification sms's from my bank, of debit orders that went off my account for R 155.95 and R 81.00.</p> <p> </p> <p>I AM EXTREMELY FURIOUS AND WANT A CALL BACK ON ***OR ***. IF THIS QUERY IS NOT RESOLVED, I WILL BE TAKING FURTHER ACTION AGAINST HOME CHOICE. </p> <p> </p> <p>ALSO NOTE, THE OMBUDSMAN WILL BE HEARING ABOUT THIS.</p>
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Whoever the hell Amanda is, she better have a good reason for being rude and obnoxious when I called in.
The lady by the name of Amanda had such a stinky attitude.She says the public do not have to buy their products and then complain.
If this is how the employees at Home Choice feel, they shouldn't work in a customer care department or for the company at all!
THE SERVICE HOME CHOICE OFFERS IT'S CUSTOMER, IS BEYOND WORDS CAN EXPLAIN.
I WILL NOT BE CONVERTING THIS ISSUE NOR WILL I EVER WANT TO COMPLIMENT SUCH TERRIBLE SERIVE.
Whoever the hell Amanda is, she better have a good reason for being rude and obnoxious when I called in.
The lady by the name of Amanda had such a stinky attitude.She says the public do not have to buy their products and then complain.
If this is how the employees at Home Choice feel, they shouldn't work in a customer care department or for the company at all!
THE SERVICE HOME CHOICE OFFERS IT'S CUSTOMER, IS BEYOND WORDS CAN EXPLAIN.
I WILL NOT BE CONVERTING THIS ISSUE NOR WILL I EVER WANT TO COMPLIMENT SUCH TERRIBLE SERIVE.