CS
Chemize S

1 reviews | Active since Aug 2016

20 Feb 2017, 14:54

Pathetic Service

<p>I placed a huge order but when the things started arriving in drips and draps I decided no man I can rather get this stuff elsewhere. When they delivered the dressing table and stove, I contacted them the next day that I didnt want it as it was cheap quality. The lady told me i could drop it at their showrooms in wynberg, i went to the showroom only to be told, they dont accept furniture returns i must contact the call centre, it is going into week three, no assessor has contacted me, but I am being charged for something I dont want. I have been battling with homehcoice regarding this since the stupid stuff was delivered. It is taking up space, I actually went and took the bedding and curtains back on Saturday pass to the showrooms because I dont want to deal with you people again. Can someone please take responsibility and sort my account out.</p>

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Replies (1)
Homechoice
Homechoice's reply20 Feb 2017, 16:17
Official

Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team