Pathetic service
<p>I recieved an sms from homechoice today stating: "Miss MABASA, HomeChoice confirms your cell phone number change on 15/02/2017 .If you did not make this change contact ********** 324 urgently". So naturally i called the number provided and advised them that i never belonged to homechoice and i am most certainly not miss Mbasa. The lady that took my call then advised me that she cannot do anything to assist me as i am not the customer Miss Mbasa. So i then asked her what i should do and she said unfortunatly there is nothing i can do, i will have to just keep recieving all the smses. I then asked her why they put in the sms and i quote "If you did not make this change contact ********** 324 urgently" IF THIS LEADS TO A DEAD END. She could not answer me. </p>
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team