Pathetic service

<p>During December I bought stainless steel pots and a wrong order was delivered. On 21 December 2016, the courier company collected the item to be returned to homechoice. On 25 January 2017 I called them to confirm whether the item was received, indeed it was received and on the same day I e-mailed them the proof of payment so that the can effect my refund. Several follow-ups were made and everytime I was told that the proof does not appear in their system. On 30th I made another follow-up and was told the same story "it does not appear on our system" and was advised that I should fax it to ********** 102 of which I did. This morning I called again to enquire about my refund SAME STORY, I DOES NOT APPEAR IN OUR SYSTEM. How long should I wait to get my refund o<strong>f R5993.90 from homechoice,</strong> why is it such a hassle to get my money. Can somebody do something I am really disappointed about this pathetic service.</p>