Pathetic Service

I spoke to Precious Jwili who was very rude and disrespectful .I called tin to enquire about the death certificate i have been trying to send in order for them to close my mothers account which they had not received .I requested her to give me her supervisors email address as the one given to me was not going through and she advised her supervisor is in a meeting and she cant give me her email address. I then requested to speak to anyone superior who was available at that point in time she then placed me on hold and came back with supervisors email address ,i sent the email but its still didn't go through and i advised her to check if it was received before i disconnected the line then she said its not received i requested t to speak to her sup again or disconnected the line .I then called and got through to her again she then said her manager is on lunch but the previous consultant I I spoke to said she was busy with a customer .Your service is pathetic .Rachel Frans is just as useless as her consultants she has no leadership skills and it means shes used to not taking supervisor calls or her agents are lazy and ***** .I would like Rachel's manager to call me back <br>