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joanne N
1 reviews | Active since Nov 2014
01 Sept 2021, 01:33
Pathetic, putrid service
I ordered from Homechoice, it was delivered today and payment was expected today. One of the bedding sets didn’t had items missing. Firstly call centre agent cut the call, the second one was polite. The lady from customer care was atrocious, she had me on speaker, I could hear myself echo, she was rude and so annoying. She didn’t even sort out my issue! Pathetic customer care. Returns are also such a nightmare. Don’t use this company,
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Replies (1)Homechoice's replyOfficial
01 Sept 2021, 12:24Hi Joanne.
Thanks so much for your feedback. On behalf of Homechoice, I would like to apologize for the poor service you received. I will be taking responsibility for investigating your query and providing you with feedback. I will be in contact with you telephonically/via email to assist you. Please be assured of my commitment to resolving your query. Homechoice
Thanks so much for your feedback. On behalf of Homechoice, I would like to apologize for the poor service you received. I will be taking responsibility for investigating your query and providing you with feedback. I will be in contact with you telephonically/via email to assist you. Please be assured of my commitment to resolving your query. Homechoice
Homechoice's reply01 Sept 2021, 12:24
Official
Hi Joanne.
Thanks so much for your feedback. On behalf of Homechoice, I would like to apologize for the poor service you received. I will be taking responsibility for investigating your query and providing you with feedback. I will be in contact with you telephonically/via email to assist you. Please be assured of my commitment to resolving your query. Homechoice
Thanks so much for your feedback. On behalf of Homechoice, I would like to apologize for the poor service you received. I will be taking responsibility for investigating your query and providing you with feedback. I will be in contact with you telephonically/via email to assist you. Please be assured of my commitment to resolving your query. Homechoice
