Pathetic non compliance

<p>I bought a urn from home choice, within the year gauarantee the thing broke, so needless to say I returned it and recieved a new unit. This one broke aswell.I phoned in sayin that i dont want anymore defective ietems and the manager agreed to refund allof my payments. I am refusing to pay my acount untill i have been refunded. I am being phoned 7 times a day to pay my account and this after the urn has been returned and NO REFUND was made. Today I phoned 3 times with no sucsess to speak to a manager. I recieved an sms this morning that they dispatched another urn! I saved all my phone call recordings because its really pathetic. I will not pay this account as I am now being told i will not get a refund and they keep sending me defective stuff.</p>