CK
Charmaine K

1 reviews | Active since Oct 2010

13 Jun 2018, 12:44

Pathetic Customer Staff

A lady called me and asked me to speak to my mom. When I told her my mom sadly passed away a month ago - she just dropped the phone in my ear. That is very rude and this is not the first time this happens. Why can't you just say - thank you and goodbye but rather drop the phone in your ear. Pathetic customer staff.

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Replies (1)
Homechoice
Homechoice's reply13 Jun 2018, 12:48
Official

Good Day Charmaine,

Thank you for your post on the Hello Peter Forum.

We are sorry to learn of your loss, please accept our condolences .We will contact you shortly to obtain account information. Upon receipt thereof this matter will be investigated.

Kind Regards

Monique

Customer Support team