Pathetic Customer Service - No response on emails: 9 Days

Hi I phoned your customer care number on 22 Nov to get my account updated (new address/telephone nr), also to have my credit limit increased. I was told to email this to: my ********** I also copied ********** I have resend this again on 24/11/2017. Up to date no one has bothered to acknowledge my documents or update this on the system. I was keen to order but as none of my details are up to date, I am not able to. Also my credit limit is still what it was 10 years ago! I actually just want to order and pay in CASH!

You cannot be serious about business if you treat your customers like this.