Pathetic customer service from homechoice

I have been calling for numerous times for assistance till now I have not been assisted instead the agents that I've been speaking with have been putting me on hold up until I ran out of airtime and when I ask them to call the team leader for me, they always say the team leaders are busy and no one calls back. I orderd a red Sleeper couch and it did not even last for a week, it was broken within the first week of delivery and when I reported they said someone will come to check what might be the problem, I waited and no one came. I called back they said they don't have my delivery address of which I failed to understand because they are the one who delivered the couch from the first place after they made me a fool by sending me texts that the parcel is ready for collection and I went to the store in Wynberg twice and the couch was not there. Homechoice does not value their respective customers they only interested in debting their money and making new sales.