NL
Nokesmp L

1 reviews | Active since Nov 2017

06 Mar 2023, 11:40

Pathetic customer service

Very poor customer service. The consultant I first spoke to told me and my payment date is on the 1st of each month then I corrected her by telling no it is on the 25th of each month. She then continued asking if she should change it I asked how come cause it is and was always scheduled for the 25th. She said she was going to transfer me to customer care of which I asked her why and she then just cut the call. I called again - explained why i am calling the same thing happened. I called 3 times and when I go through to customer service - they cut my call. They suppose to debit on the 25th and they want to debit on their own dam dates no that is not on - ever since I have an account with Home choice they been collecting their monies on the 25th of each month , now what changed? As for them putting down the phone in my ear - I CANNOT BELIEVE!!! I AM SO ANNOYED AND DISGUSTED AS TO THE CONSULTANTS YOU HAVE WORKING FOR HOMECHOICE!!!!!!!!!!!! I DO NOT KNOW HOW IWLL I PAY CAUSE OF YOUR UNPROSESSIONAL CONSULTANTS - OR MAYBE THEY SHOULD PAY - WHO SAID DEBIT ON THE 1ST????????????????????????????????

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Replies (1)
Homechoice
Homechoice's reply06 Mar 2023, 11:44
Official
Hi Shenora.

Thank you for bringing this matter to our attention.

One of our agents will contact you shortly.


Regards.
Homechoice