Pathetic customer service

I placed an order on 21/01/2021 my parcel was taken to the wrong address. I paid cash for the parcel it's not an acc. My order was delivered to the wrong address in Nelspruit instead of Centurion. Today is the 15th of Feb, I am not getting any help, instead Dorothy from HomeChoice was just rude and told me there's nothing they can do because it's my fault it was sent to the wrong address, as if I'd give them the wrong address. I am never ordering anything on HomeChoice ever again.