MM
Masabata M
1 reviews | Active since Sept 2023
06 Aug 2025, 09:01
Pathetic customer service
I have an account with HomeChoice an agreement was that I Will pay via debit order, they debited less than what we agreed upon, after several calls asking them to rectify they then cancel the debit order and now they keep on calling me telling me my account is in Arrears, I also got charged collection fees which I believe I am not responsible for... I am so angry my credit score is being affected by their incompetence. I have been sent from pillar to post when I wanted to lay a complaint with their department
Helpful (0)
Replies (7)0
Replies (7)
Homechoice's replyOfficial
06 Aug 2025, 09:24Hi Masabata,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Homechoice's reply06 Aug 2025, 09:24
Official
Hi Masabata,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
MM
Masabata M's updateReviewer Update
06 Aug 2025, 09:43Good day I am writing to formally raise a concern regarding the handling of my account with HomeChoice. I have been making consistent payments through a debit order, based on the agreed repayment amount as outlined in our credit agreement. However, I have recently discovered that the amount being debited has been less than the agreed-upon monthly instalment.As a result of this discrepancy—through no fault of my own—my account has now fallen into arrears. To make matters worse, I have also noticed that collection fees have been charged to my account. I find this extremely unfair and concerning, given that I have fulfilled my obligation to ensure payment via debit order.I respectfully request the following:
- A full breakdown of all transactions and charges on my account over the past [6/12] months.
- An explanation as to why the debit order amount was incorrect.
- A reversal or adjustment of any unfair or incorrectly app**** collection fees.
- Correction of my account to reflect the actual payment intent and agreement.
MM
Masabata M's update06 Aug 2025, 09:43
Reviewer Update
Good day I am writing to formally raise a concern regarding the handling of my account with HomeChoice. I have been making consistent payments through a debit order, based on the agreed repayment amount as outlined in our credit agreement. However, I have recently discovered that the amount being debited has been less than the agreed-upon monthly instalment.As a result of this discrepancy—through no fault of my own—my account has now fallen into arrears. To make matters worse, I have also noticed that collection fees have been charged to my account. I find this extremely unfair and concerning, given that I have fulfilled my obligation to ensure payment via debit order.I respectfully request the following:
- A full breakdown of all transactions and charges on my account over the past [6/12] months.
- An explanation as to why the debit order amount was incorrect.
- A reversal or adjustment of any unfair or incorrectly app**** collection fees.
- Correction of my account to reflect the actual payment intent and agreement.
Homechoice's replyOfficial
06 Aug 2025, 12:00Hi,
Thank you for reaching pout to us.
Please check your emails as we have provided you with feedback.
Kind regards,
The Customer Support Team
Thank you for reaching pout to us.
Please check your emails as we have provided you with feedback.
Kind regards,
The Customer Support Team
Homechoice's reply06 Aug 2025, 12:00
Official
Hi,
Thank you for reaching pout to us.
Please check your emails as we have provided you with feedback.
Kind regards,
The Customer Support Team
Thank you for reaching pout to us.
Please check your emails as we have provided you with feedback.
Kind regards,
The Customer Support Team
MM
Masabata M's updateReviewer Update
06 Aug 2025, 12:03Still not getting any assistance.. I am being sent from one department to the other.. All I need is for homechoice to take accountability and rectify my account so I can settle it.. Don't want anything to do with this shop anymore
MM
Masabata M's update06 Aug 2025, 12:03
Reviewer Update
Still not getting any assistance.. I am being sent from one department to the other.. All I need is for homechoice to take accountability and rectify my account so I can settle it.. Don't want anything to do with this shop anymore
Homechoice's replyOfficial
06 Aug 2025, 12:25Hi,
Thank you for reaching pout to us.
Please check your emails as we have provided you with feedback.
Kind regards,
The Customer Support Team
Thank you for reaching pout to us.
Please check your emails as we have provided you with feedback.
Kind regards,
The Customer Support Team
Homechoice's reply06 Aug 2025, 12:25
Official
Hi,
Thank you for reaching pout to us.
Please check your emails as we have provided you with feedback.
Kind regards,
The Customer Support Team
Thank you for reaching pout to us.
Please check your emails as we have provided you with feedback.
Kind regards,
The Customer Support Team
MM
Masabata M's updateReviewer Update
07 Aug 2025, 07:10I did not get an email from homechoice I only received statement, kindly rectify errors on this account as soon as possible
MM
Masabata M's update07 Aug 2025, 07:10
Reviewer Update
I did not get an email from homechoice I only received statement, kindly rectify errors on this account as soon as possible
MM
Masabata M's updateReviewer Update
11 Aug 2025, 11:14HomeChoice I am still waiting for the resolution
MM
Masabata M's update11 Aug 2025, 11:14
Reviewer Update
HomeChoice I am still waiting for the resolution