1 reviews | Active since Apr 2015
PATHETIC CUSTOMER SERVICE!!!
Dear Homechoice<br> <br> I am a very unsatisfied and disappointed customer, I have ordered items via the Homechoice website in the middle of March. I then received an SMS advising that my order was dispatched on the 25th of March 2015 and I have still not received my order. The courier services contacted me and advised that my order is in Centurion (Greenstone) - INCORRECT ADDRESS!!! I then contacted Homechoice who confirmed that my delivery address was correct. How did my order land up in Centurion?? I then contacted the courier service and provided them with the correct address, who confirmed that all my details was corrected and my order was dispatched and someone was to revert back to me with an update.<br> I then waited patiently until today... I then contacted Homechoice who advised that I need to make contact with the courier services and they provided me with their contact details. I did so and they told me that I would need to contact Homechoice as my order was sent back to them.<br> I contacted Homechoice and spoke to Beauty who said that I would need to go back on the website and reorder the items.I have been given the run around from pillar to post ,I DO NOT WANT TO REORDER!!!
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
