PATHETIC CUSTOMER SERVICE

If I could rate them even less than a star I would.I am really frustrated by the lack of customer service that Homechoice is providing. On the 8th of March I order a Loft 3 seater couch with them on delivery. On the 15th of March the package was delivered. Upon opening the package I find that instead of a 3 seater a 2 seater was rather delivered. I also noted that the delivery guys just dropped it off and left without assembling the couch however the invoice does charge an assembly fee. I immediately called their customer service to advise them to arrange for a pick up as the order packed by Kedibone Moshatu is incorrect. I was told this pickup will take 7-14 days and this meant I will have to have this big box in my lounge for 2 weeks.When I query the assembly fee the customer agent says the delivery guys should have done so, however the procedure clearly state they should assembly due to covid, a point I understand but WHY CHARGE ME FOR AN ASSEMBLY THAT WONT BE DONE?. I was instructed to send pictures of the incorrect item on whatsapp which I did however no one even responded to confirm receipt of pictures. A week later another sales lady called and offered that I order the couch again as delivery will be quicker than the pickup.I ordered the same 3 seater loft with her and today the couch arrived, however it is still incorrect. A 2 seater.was delivered but invoice charged is for a 2 seater. Even the box is marked 3 seater but somehow Kedinone Moshatu still packs a 2 seater in that box, logic I will never understand. So today my lounge is cramped with 2 boxes of incorrect orders and the customer service is sending me from pillar to post about this issue. Simple suggestion I made to them" I can keep the 2seater however you need to change your invoice to correspond with the item delivered" even that is impossible. I requested to speak to the team leader, I am told they cannot come to the phone and will call me and I have been waiting for a call since, but imagine how the companys sales department hound us to place an order. I even get daily messages of specials but the same energy cannot be said about after sales care. TOTALLY PATHETIC.