Pathetic customer service

Bad service I ordered a duvet cover set for my daughter on the 3rd of March. I never received that ,I called in( ********** 635) to check what was the delay only to be told that the courier guy could not reach me on my cellphone. (Strange enough because I was at work all the time). After several follow up calls I was assisted by the guy named Andile (he promised that the order will be sent again to me. According to him it was going to take 3 days since the delay was the courier's fault. I asked if it's going to cost me as I was not prepared to pay for the second time) I eventually received the parcel towards the end of April /beginning of May. As if that was not enough toture because the parcel took so long, they debited my account for 2 parcels on the 20th of this month. I called in today to find out why they debited my account with so much money (Elrika Mitcho )I'm not sure of the spelling promised to call me back today. I do not want to be called ,I want the problem fixed. I want my money back nothing else. This is the poorest service I have ever experienced in my entire online shopping. I was giving a number of references but I'm not bothered about those, it's clear that they dout care about the customers. Thanks