Pathetic Customer Service

On the 28 Nov 2015 i placed an order online. I called the callcentre on the 30th Nov to update my delivery adress and was assured by the agent that my goods would be delivered to the correct updated adress. A few days later i received a call from the courier company to advise that my goods were in Durban. I reside in JHB!. They advised that it would be sent back to JHB, On the 21 Dec i had still not received the goods that I had ordered and intended to be christmas gifts. i called the callcentre (reference number ***0) on the 21/12 and was advised by the agent that someone from the warehouse would call me in 48 hours to advise where my goods were. To date i have still not received this call.<br> On the 23 Dec I messaged your media team via facebook who advised that my goods were on the way back to the warehouse. <br> On the 30 December i messaged again to enquire on the status of my order and i have not yet received a response.<br> I would like my order cancelled and will not be dealing with you ever again!<br> I will also be posting about this experience on facebook and will be sure to spread the word about your pathetic customer service.<br> I will be surprised if i even get a response!