Pathetic customer service

I am very dissapointed in the service i received at homechoice. Firstly i have placed an order last month for a cell phone only to find out 3 weeks later that they did not have stock of the item. no communication and no apology for wasting my time, Then i cancelled that order and ordered a new cellphone which i confirmed was in stock. that was 3 weeks ago. I have been told the order was accepted a week ago but everytime i enquire they just tell me its in processing. if they just communicated with me the issue would have been resolved in 10mins as i know what the issue is but no one contacts me and the customer services department is absolutely unhelpful. I am very unhappy.