Pathetic! Can't call it service since there is not any!!!

<p>I have received items that was faulty I send it back last year! They did receive it but did not manage to replace it since I begged them to send it before Christmas since it was a kettle and toaster. Eventually I managed to use the credit in January since they did not pay my money back or send other items. I have also placed another order and paid the difference. I have receive my "credit items" part of the order but not the rest of the order for what I have paid! I send them emails constantly but then they said I did not make a payment! I forward the proof of payment again and still they don't send my order!!!! Since I am not at the office I can't attached all the emails unfortunately! I send the emails to ********** and to **********