PATHETIC!!!

<p>I placed an order with homechoice on the 9th May 2017 . The order was supposed to be a mother's day gift which still has NOT reached my mom. I could understand if it was a week late but this is ridiculous.</p> <p>After talking to their agent who kept saying she does not know why it was not sent. I then requested to speak to a team leader and when he came on the line he spoke over me like his agent. His name is Marioun.... he gave me two email addresses, one of which is invalid and I sent my complaint to their complaints department. No one came back to me with feed back. I had to call again and I was told I need to send some documents to verify my order which does not make sense. I sent the docs last week Friday and when I check the status of my order today it still has NOT changed. I decided to cancel my order which told me I needed to call their call center which I did . I spoke to Natasha (not sure) and I told her I want to cancel my order, she proceeded to put me on blood for 9minutes. I Hung up and called again, I spoke to Christele, told her I want to speak to a manager, she put me on hold for 5minutes. I called again and the calls are answered but no one says anything. I eventually spoke to Gerenise who hung up on me when I told her how frustrated I was and that I wanted to speak to a manager. When I called again I spoke to Danielle who just wouldn't call her manager even after I told her of my ordeal.</p> <p> </p> <p>Homechoice is all about taking clients money and charging ridiculous amounts but they don't know a thing about customer service, their agents and team leaders are unprofessional and ***********, the processes they have in place are ridiculous and unrealistic.</p> <p>Homechoice has NO regard of their paying customers as long as they get their money at the end of the month.</p> <p>PATHETIC service all round. You need to go back to the drawing board, research what customer care is about and hire people who actually want to service your customers.</p> <p>While you are at it, cancel my order and close my account. You are not getting one more cent from me.</p>